FAQs – Frequently asked questions

• Hand knotted rugs make use of a traditional hand knotting technique on a specially designed loom. Where every knot is woven consciously by its weaver as though giving each rug its unique story. With subtle differences, no two hand-knotted rugs are similar and are often an extension of its weavers personalities. A hand-knotted rug is more resilient, durable, and vastly superior in quality. 
• Hand-Tufted rugs are made partially by hand and partially by a mechanized tool. This type of a rug is made from wool, where strands of wool are punched into a blank canvas made of cloth by a hand operated tool. They tend to be budget friendly with a max durability of 2 years.  
• Machine made rugs are made on electrical powered looms automated and controlled by computers. Such types of rugs are mass produced and predominantly made from synthetic materials, such as polyester, nylon, and polypropylene. They tend to advocate a use and throw economy. 
• We at The Drugget & Parquetry Co believe in quality and durable products. Hence, we produce Hand-knotted and Hand-Tufted weaves, only. 

• As a company we specialize in hand-knotted, handloom, and hand-tufted types of weaves. 
• Our catalog consists of  
• 80, 100, and 200 knots in the hand-knotted abstract design category of 9×25, 10×36, 10×42, & 12×60 Quality, 
• Persian weave in 5/28, 5/40,7/52 ,8/42, 9/45, 10/36, and 12/60 quality as well as diff styles of persian weaves such as Kazak, Gabeh, and Moroccan, and shaggy, durries, jute, sari-silk rugs, 

• We offer rugs in 2 x 3ft, 3 x 5ft, 4 x 6ft, 6 x 9ft, 8 x 10ft, 9 x 12ft, and 10 x 14ft, where the smaller number is the width.

• Not only do we manufacture any size that you like, but also manufacture any design sourced of the web. So yes, our customers can 100% order a custom rug in any shape and size.

•  At the center of our heart, we live and breathe quality. Our rugs are made for hand-spun premium New Zealand wool dyed in natural color with a combination of art silk. We as a company promote a sustainable and healthy environment in each step of our weaving/innovation process. Read about Our Unique Process to see our step by step process.

• A hand-knotted rug is crafted inch by inch every passing day by our local artisans. To put in context the rug woven is an extension of his/her personality. Hence, anything of quality with a minimum of 100 knots and above per sq inch takes about 10 – 12 weeks to deliver.

• Our artisans are based across numerous villages in the north and eastern belt of India. We support our independent artisans by promoting their craft on this website. In addition, we offer education to their children, enabling them to have a choice and pursue their dreams.

• Absolutely not!. What you see on the website is exactly what you pay.

• We focus on making the process of buying a rug as seamless as possible. Hence, “Shipping and Delivery is free”.

• Absolutely not! What you see on the website is exactly what you pay for a door to door delivery.

• Currently, we deliver to the USA, Canada, and India. However, feel free to reach out as we can offer custom deliveries worldwide with no hassle.

• We love pets and absolutely encourage you to invest In a rug. Our hand-knotted ones are pet friendly and easy to clean. Every rug manufactured is envisioned to have a family play on it which includes pets as well. 

• We at The Drugget & Parquetry team believe in collaboration and would love to understand how we can be of support to other businesses. Feel free to reach out via email or any other social media channels on our website. 

• For now, we only accept online payments through our secure payments gateway on our website. However, we are open to accommodating our customers with other mediums of payments. Please feel free to email us at info@dandpco.com.

• Once a rug order is placed, there isn’t any refund or return policy due to the costs associated. With a strong logistics team in house, we ensure that after a thorough quality check a rug is delivered with utmost care. We have been operating for 3 generations and believe in going the extra mile in ensuring your product reaches you safely. 

• Read our care instructions either on the homepage or in the details + care section in every product page. 

Rugs larger than 6ft will be delivered in a box instead of the traditional rolled delivery – 

1. Take out the carpet and spread it into an open area.
2. Then roll it up in a cylindrical shape from any side as neat and thin as possible.
3. Once rolled, stand on it for a couple of minutes on every square footage of the rolled carpet.
4. Open your carpet, any creases due to folding the carpet will disappear.
5. However, if a few carpet creases still appear just rub the wool in that area gently or hit it as if you were dusting that area.
6. If the creases still don’t disappear, as the rug is made of wool & silk and has travelled a long way to be with you,  give it a few days and it should be just fine.
7. Enjoy your beautiful ‘The Drugget & Parquetry Co’ rug.